Terms of return and exchange
- Our valued customers can return and exchange purchases within 7 days from the date of receipt.
- The period of refunding the purchase amount upon the return process within a maximum period of 14 working days according to the applicable policies and bank transfers
- It is required to attach the original purchase and shipping invoice in case of return or exchange within the period mentioned above for each case.
- Purchases are required to be in their original condition when purchasing with their cover, and the original purchase invoice must be attached.
- In the event of returning or exchanging purchases, the customer will bear the shipping fees and payment fees upon receipt if they were paid in advance.
- In the event that the payment was made by credit cards / mada / payment and the customer wants to return the purchases, the customer will bear the shipping fees if they were paid in advance.